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AUTOMOTIVE PRODUCTS

Urgent Update 27.10.2020: Partial shipping delays

Health & Safety:

Due to the ongoing pandemic we have moved our staff to 50% home office, so we only work in shifts in the local office. This ensures our internal processes are not affected. With compulsory masks throughout the office building and weekly in-house testing for Covid-19, we hope to keep the virus away as much as possible.

Availability of goods:

As a result of the pandemic, we unfortunately have to inform you that some orders cannot be fulfilled on time.

Reasons for this are, supply bottlenecks in the manufacturing countries, Covid-19 cases at our suppliers as well as their limited capacities, which cause additional delay. Container shipping is currently also only possible to a limited extent. This means that journeys in the entire global network can be cancelled or can only be carried out with delays, causing further delays in delivery. Nevertheless, we do everything in our power to deliver the goods to you as quickly as possible.

Delayed delivery of Sammitr Hardtops:

Unfortunately, our manufacturer Sammitr is currently experiencing major delays in delivery. The manufacturer is currently undergoing a pandemic-related restructuring process, which unfortunately also directly affects deliveries to Europe. This may result in significantly longer delivery times. All customers who are affected by delivery delays will of course be informed immediately.

We apologise for any inconvenience caused.

Payment and shipping options

Payment options

You have the following payment options to choose from:

Payment by PayPal

If you choose PayPal as your payment method, you will be forwarded directly to PayPal during the ordering process. If you are already a PayPal customer, you can log in with your user data and confirm the payment. If you don't have a PayPal account, you can register as a guest or open a PayPal account and then confirm the payment. Your order will be processed immediately.

Payment by direct debit (only available with german bank account)

If you decide to pay by direct debit, you will be forwarded directly to PayPal during the order process. You do not need a PayPal account to use this service. Your order will be processed immediately.

Payment by credit card

If you have chosen to pay by credit card, you will be redirected to PayPal during the checkout process. You do not need a PayPal account for this payment method. Simply enter the card verification number, credit card number and expiration date. The transmission of your data is encrypted and secure and your order will be processed immediately.

Payment by wire transfer

If you want to pay via wire transfer, you will receive an order confirmation by e-mail immediately after your order. In this e-mail you will find our bank details and the amount to be transferred. When making the bank transfer, please make sure to state your order number as the reason for transfer. This is the only way we can assign your payment. As soon as we have received your payment, your order will be processed. Please note that it can take 1-2 days until we receive your payment, depending on the bank.

Purchase on account (for business customers only)

Payment by invoice with a credit period is only possible for business customers (companies, public institutions and authorities) after prior agreement. If you would like to establish a new business relationship with us, please contact us by e-mail at mail@ullsteinconcepts.com for an individual agreement.

Delivery

Depending on the size of the ordered products, the goods will be delivered either by our logistics partner (mostly Rhenus) or by a parcel service (mostly UPS). Please take into consideration, that noumerous delivery attempts mean additional costs. Therefore it is important, that you provide us with a delivery adress, where an authorized person is person is present during the usual business hours. Make sure to carefully check the delivered goods, before signing the freight forwarders receipt.

Costs of delivery

The delivery costs will be automaticly calculated during the check-out process at our online shop. They will be visible after entering the delivery adress. At this point the cancellation of your order is possible, without any obstacles. Our delivery costs are based on the following freight cost matrix.

Our jobs:

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